Refund Policy
Refund eligibility and request terms for LumiMusic purchases
Introduction
This Refund Policy explains when refunds may be available for LumiMusic subscriptions and credit pack purchases.
By purchasing a paid service, you agree to this policy.
Subscription Refunds
A first subscription payment may be eligible for a refund when both of the following conditions are met:
- the request is submitted within 7 calendar days of purchase
- none of the credits included with the subscription have been used
Requests that do not meet both conditions are not eligible for a refund unless required by law.
The same 7-day refund period applies to monthly and annual subscriptions.
Subscription renewal payments are non-refundable unless required by law.
Credit Packs
Credit pack purchases are non-refundable unless required by law.
Cancellation vs. Refund
Canceling a subscription stops future renewals. It does not automatically create a refund for the current billing period.
If you cancel, you may keep access to paid features until the end of the current billing period.
How to Request a Refund
To request a refund, contact us at support@lumimusic.ai and include:
- your account email address
- order number, invoice ID, or transaction ID
- purchase date
- reason for the request
- relevant screenshots or error details, if applicable
The request date is the date on which the email is sent.
We may request additional information to verify the purchase, credit usage, and refund eligibility.
Review and Processing
We aim to review refund requests within 5 business days after receiving the request and all required information.
Approved refunds are returned to the original payment method.
After a refund is issued, the time required for the funds to appear may vary depending on the payment provider, bank, card issuer, and region. This processing time is not included in the 5-business-day review period.
Changes to This Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised date.
Contact Us
If you have questions about this Refund Policy, contact us at support@lumimusic.ai.